My Experience with Disney Studios Home Entertainment Technical SupportPosted: April 16, 2011
Last month I received a Disney’s Beauty and the Beast Blu-ray/DVD combo set. When I opened the package, The 2nd Blu-ray disc ( Bonus Material) disc was nowhere to be found. It didn’t fall out when I opened the case, it wasn’t loose, it was just plain missing. Considering that it was a factory-sealed set and the other discs and inserts were present and in good condition. I was very disappointed. After an Internet search I found the Disney Blu-ray & DVD Help Center page and promptly submitted the details of my problem.
The Walt Disney Studios Home Entertainment Technical Support (team) was really helpful and responsive during the entire process. Every time I sent a follow-up e-mail concerning my issue, I would get a response in less than 24 hours, and usually in the afternoon. They ended up sending me a pre-paid mailing label, in return I was requested to fill out a 1-page form (describing the issue) and supply my own padded envelope. The longest part of this whole experience was the wait after the USPS picked up the envelope. It had to get processed>shipped>received, processed> new factory sealed set>shipped. The wait was definitely worth it. I got a new and compete 3-disc set in the mail and the overall experience was positive and I felt it needed to have an entry here.
Thanks again to The Walt Disney Studios Home Entertainment Technical Support (team).